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Course Outline: The Customer Management Level 3 course is designed to equip professionals with advanced skills and strategies to elevate customer engagement beyond basic service. Through comprehensive modules, participants will learn to leverage data analytics for deep customer insights, implement scalable personalization techniques, and execute proactive engagement to anticipate customer needs

·       Enhanced Workplace Safety: Equips workers with the knowledge to identify and mitigate hazards, reducing the risk of accidents and injuries. ·       Compliance with Legal Requirements: Ensures adherence to workplace safety regulations, helping organizations avoid legal issues and penalties. ·  &

Introduction The "Workplace Safety and Health Practices Implementation (Level 1)" course is a foundational training program tailored for entry-level workers in the Environmental Services (ES) sector, including roles such as general cleaners, restroom attendants, healthcare cleaners, dishwashers, and refuse collectors. This course aims to instill essential safety and health competencie

Introduction Cleaning is more than just wiping surfaces — proper technique, safety, and standards make a huge difference in longevity, hygiene, and professionalism. If you’re new to environmental services, or want to upskill, the Horizontal Surface Maintenance (Level 1) course offers you solid grounding in cleaning horizontal surfaces like hard floors and carpets. Participants also

Cleaning courses fall under the Workforce Skills Qualifications (WSQ) framework for the Environmental Services (ES) industry. They provide cleaners with certified skills that can lead to career progression, with courses offered for different career levels—from entry-level general cleaners to supervisors. WSQ environmental cleaning framework The WSQ framework for environmental cleaning

Types of WSQ environmental cleaning courses The WSQ framework offers courses for different roles and levels, allowing for career progression in the cleaning industry. Here is an overview of the types of WSQ environmental cleaning courses available: WSQ Certificate in Environmental Cleaning (Level 1) This entry-level certificate is for cleaning crews and stewards, covering fundamental c