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Customer Management in Environmental Services (Level-3)
This course focuses on the essential skills and knowledge needed to manage customers effectively in the environmental services industry. Level 3 is designed for cleaning supervisors in Singapore, providing practical strategies for building strong customer relationships, resolving issues efficiently, and delivering exceptional service.
1. Collaborate, analyses and prepare the Service Operations Plan in accordance with internal and external customer requirements, organizational quality service objectives and service risks.
2. Deploy service quality improvement tools and generate solutions to solve service abnormities in the Service Operations Plan.
3. Select and implement solution, and evaluate its effectiveness to re-fine the Service Operations Plan.
2. Deploy service quality improvement tools and generate solutions to solve service abnormities in the Service Operations Plan.
3. Select and implement solution, and evaluate its effectiveness to re-fine the Service Operations Plan.
The job role(s) / occupations that this unit would be relevant to may include the following parties related to / in the process industry:
• Team Leaders and Supervisors
• Customer Service Managers
• Manager
• Aspiring Supervisors
• Operations Coordinators
• HR or Training Specialists
• Industry-Specific Service Professionals
• Team Leaders and Supervisors
• Customer Service Managers
• Manager
• Aspiring Supervisors
• Operations Coordinators
• HR or Training Specialists
• Industry-Specific Service Professionals
Learners are assumed to:
1. Have basic supervision skills
2. Have basic knowledge of the Singapore Workplace Safety and Health requirements
3. Have basic knowledge of Safety management system
4. Have basic knowledge of personal protective equipment (PPE)
5. Be able to follow written and oral work instructions
6. Be able to listen, read, speak and write English at a proficiency level equivalent to the Employability Skills System (ESS) level 3
7. Be able to manipulate numbers at a proficiency level equivalent to Employability Skills System (ESS) level 3
1. Have basic supervision skills
2. Have basic knowledge of the Singapore Workplace Safety and Health requirements
3. Have basic knowledge of Safety management system
4. Have basic knowledge of personal protective equipment (PPE)
5. Be able to follow written and oral work instructions
6. Be able to listen, read, speak and write English at a proficiency level equivalent to the Employability Skills System (ESS) level 3
7. Be able to manipulate numbers at a proficiency level equivalent to Employability Skills System (ESS) level 3
116 Lavender Street, #02-01, Pek Chuan Building, Singapore 338730.
(or)
48 Toh Guan Road East, #04-149 Enterprise Hub, Singapore 608586.
(or)
48 Toh Guan Road East, #04-149 Enterprise Hub, Singapore 608586.
Upon successful completion of the course a Statement of Attainment (SOA) will be awarded by Skills Future Singapore Agency (SSG)
NA
SDF Funding available (subject to SSG T&Cs)
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| Course Duration : | 8 Hours (Including 1 hour Assessment) |
| Assessment : | Written Test & Case study / Role Play /Theory & Practical |
| Attendance : | 100 % (Required) |
| Passing Mark : | 75% for each assessment mode |
| Min Students : | 6 |
| Max Students : | 20 |
Contact Us :
Address : 116 Lavender Street, #04-17 Pek Chuan Building, Singapore 338730.
PH : +65 6341 7344
Fax : +65 6341 5095
Email : contact@dynamicsafety.com.sg
PH : +65 6341 7344
Fax : +65 6341 5095
Email : contact@dynamicsafety.com.sg
| Start Date : 09-07-2025 |
| End Date : 09-07-2025 |
| Start Time : 09:00 AM |
| End time : 06:00 PM |
| Total Days : 1 |
09-07-2025 (09:00 AM – 06:00 PM) Full Day
|
| Classes : Weekdays |
| Language : English |
| Location : Lavender street |
| Start Date : 06-08-2025 |
| End Date : 07-08-2025 |
| Start Time : 06:00 PM |
| End time : 10:00 PM |
| Total Days : 2 |
06-08-2025 (06:00 PM – 10:00 PM) Evening
07-08-2025 (06:00 PM – 10:00 PM) Evening
|
| Classes : Evening |
| Language : English |
| Location : Lavender street |
| Start Date : 13-08-2025 |
| End Date : 13-08-2025 |
| Start Time : 09:00 AM |
| End time : 06:00 PM |
| Total Days : 1 |
13-08-2025 (09:00 AM – 06:00 PM) Full Day
|
| Classes : Weekdays |
| Language : English |
| Location : Lavender street |
| Start Date : 03-09-2025 |
| End Date : 04-09-2025 |
| Start Time : 06:00 PM |
| End time : 10:00 PM |
| Total Days : 2 |
03-09-2025 (06:00 PM – 10:00 PM) Evening
04-09-2025 (06:00 PM – 10:00 PM) Evening
|
| Classes : Evening |
| Language : English |
| Location : Lavender street |
| Start Date : 10-09-2025 |
| End Date : 10-09-2025 |
| Start Time : 09:00 AM |
| End time : 06:00 PM |
| Total Days : 1 |
10-09-2025 (09:00 AM – 06:00 PM) Full Day
|
| Classes : Weekdays |
| Language : English |
| Location : Lavender street |
| Start Date : 01-10-2025 |
| End Date : 02-10-2025 |
| Start Time : 06:00 PM |
| End time : 10:00 PM |
| Total Days : 2 |
01-10-2025 (06:00 PM – 10:00 PM) Evening
02-10-2025 (06:00 PM – 10:00 PM) Evening
|
| Classes : Evening |
| Language : English |
| Location : Lavender street |
| Start Date : 08-10-2025 |
| End Date : 08-10-2025 |
| Start Time : 09:00 AM |
| End time : 06:00 PM |
| Total Days : 1 |
08-10-2025 (09:00 AM – 06:00 PM) Full Day
|
| Classes : Weekdays |
| Language : English |
| Location : Lavender street |
| Start Date : 05-11-2025 |
| End Date : 06-11-2025 |
| Start Time : 06:00 PM |
| End time : 10:00 PM |
| Total Days : 2 |
05-11-2025 (06:00 PM – 10:00 PM) Evening
06-11-2025 (06:00 PM – 10:00 PM) Evening
|
| Classes : Evening |
| Language : English |
| Location : Lavender street |
| Start Date : 12-11-2025 |
| End Date : 12-11-2025 |
| Start Time : 09:00 AM |
| End time : 06:00 PM |
| Total Days : 1 |
12-11-2025 (09:00 AM – 06:00 PM) Full Day
|
| Classes : Weekdays |
| Language : English |
| Location : Lavender street |
| Start Date : 03-12-2025 |
| End Date : 04-12-2025 |
| Start Time : 06:00 PM |
| End time : 10:00 PM |
| Total Days : 2 |
03-12-2025 (06:00 PM – 10:00 PM) Evening
04-12-2025 (06:00 PM – 10:00 PM) Evening
|
| Classes : Evening |
| Language : English |
| Location : Lavender street |
| Start Date : 10-12-2025 |
| End Date : 10-12-2025 |
| Start Time : 09:00 AM |
| End time : 06:00 PM |
| Total Days : 1 |
10-12-2025 (09:00 AM – 06:00 PM) Full Day
|
| Classes : Weekdays |
| Language : English |
| Location : Lavender street |