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Duties of helpdesk support technician
1. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
2. They Respond to queries either in person or over the phone.
3. Write training manuals.
4.Train computer users.
5. They Maintain the daily performance of computer systems.
6. They Respond to email messages for customers seeking help.
7. They ask questions to determine the nature of the problem.
8. They Walk customers through the problem-solving process.
9. They Install, modify, and repair computer hardware and software.
10.The Clean up computers.
11. They Run diagnostic programs to resolve problems.
12. They Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
13. Install computer peripherals for users.
14. Follow up with customers to ensure issue has been resolved.
15. They Gain feedback from customers about computer usage.
16. They Run reports to determine malfunctions that continue to occur.
2. They Respond to queries either in person or over the phone.
3. Write training manuals.
4.Train computer users.
5. They Maintain the daily performance of computer systems.
6. They Respond to email messages for customers seeking help.
7. They ask questions to determine the nature of the problem.
8. They Walk customers through the problem-solving process.
9. They Install, modify, and repair computer hardware and software.
10.The Clean up computers.
11. They Run diagnostic programs to resolve problems.
12. They Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
13. Install computer peripherals for users.
14. Follow up with customers to ensure issue has been resolved.
15. They Gain feedback from customers about computer usage.
16. They Run reports to determine malfunctions that continue to occur.